I have purchased my home twice (2004 & 2011) with Kaz' help and sold one also (2009). It is often very stressful to transition between homes and to face with the life's biggest (at least financially) decision-making experiences. She was very patient with me and I was going through emotional roller coaster rides. It felt like she held my hand and walked beside me. She loves what she does (so many houses I looked at and she was always excited to look at a new one with me!). She is knowledgeable on what she does (so many questions and concerns she patiently listened to and answered!). She is flexible and accommodating. She gave me what I needed -- some reassurance at times and some space at different times. Her style seems soft and mellow but when it comes to negotiating for her clients, she can be stubborn. I would definitely recommend her to my friends and family and I actually have in the past.